Freight, Postage & Complaints
Coolpriser.co.uk provides a fixed freight rate of 1 £ for deliveries all over the United Kingdom.
Return rights (please fill out the return label in order to simplify the expedition):
As a customer at Coolpriser you have 14 days right of returning the order, calculated from the day you receive the parcel. In case you decide to regret your order, all you have to do is to return the product in same condition and number as you received it. The packing should not be damaged. When we have received and approved the product, we will within 14 days refund the purchase amount plus shipping cost to your credit card used to conduct the order. You are yourself to pay for shipping cost related to the return of the product. If you have purchased several products from Coolpriser you have the option to return one or more products even though they are purchased under one single order. Please notice that we do not refund the delivery cost if you only regret a fragment of your order.Goods can be send to: Coolpriser, Islevdalvej 185, DK-2610 Rødovre
All orders are shipped by Royal Mail or GLS from Denmark. All orders are being shipped at 3 PM on weekdays. Coolpriser.co.uk is always concerned about shipping our parcels right in time. If your order is not being shipped in time, you will be contacted by us directly. You are supposed to receive your parcel within 3-6 weekdays. (holidays are not considered weekdays).
We reserve the right to delay the delivery time due to events not being controlled directly by us.
If we can´t keep the promised delivery time, you will be informed about that. Furthermore we will provide you with a revised delivery time. In that case you are of course justified to cancel your order. You can always cancel your order, if you don´t want to accept a new, revised delivery time caused by delay. You will not be charged for sold out products.
If you have placed an order ,but did not receive your parcel, this could be the cause: If you order concerns a product sent from a remote storage, the product will not be delivered within 3-6 weekdays, even if the order was placed before 3 AM. The delivery time would be as described on the product page. We therefore recommend that you check out the ordered product to determine the delivery time. The parcel will be delivered at your doorstep.
In order to be able to handle your complaint in the best possible way we kindly ask you to strictly follow our complaint procedure as described in the following:
When returning your products in connection with a complaint, we kindly ask you to inform us about your order number. Furthermore we ask you in short terms to describe the error on the damaged product. It is essential for our judgement of the damage and a potential refund that you follow this procedure
As soon as we have received your defect product with the above mentioned description of potential errors and shortcomings we will as fast as possible assess the matter. Subsequently you will be contacted on your email address. In case you fulfill the complaint conditions we also may chose to ship you a new product as fast as possible. We strive to treat your case within 14 days after receiving your parcel. In case you haven´t heard from us after 14 days we kindly ask you to contact us on email@example.com or call us at +45 70777779.
Coolpriser.co.uk offers 24 month reclamation right according to the Danish "Købeloven" The reclamation right includes manufacturing and material defects, found with normal use of the product. The reclamation right does not cover errors, damages or wear & tear directly or indirectly occurred following misuse, poor maintenance, violence or unauthorized intervention. Complains about errors and shortcomings, which should be expected to be determined at common examination of the product, should be reported to Coolpriser.co.uk within reasonable time. Subsequently the product can be returned for repair, exchange or refund. The customer is bound to pay for the shipping cost when the parcel is send - and if your parcel is to be resend.If you want to complain about a product, please return it to our mail address: firstname.lastname@example.org
Always remember to return the product in a safe packing.